FREQUENTLY ASKED QUESTIONS


WHAT ARE THE ENTRY REQUIREMENTS FOR JAMAICA?

To enter Jamaica a valid passport is required. Citizens of the U.S, the UK, Canada and other major European countries are not required to have a visa to visit Jamaica, but must present a valid passport when leaving and or re-entering their country. All visitors are required to travel with a return ticket or onward ticket for entry into Jamaica. Other nationalities please contact your local Jamaican embassy, Consulate or Jamaica Tourism office or visit www.visitjamaica.com to verify correct documentation needed.


ARE VACCINATIONS REQUIRED?

Vaccinations are not necessary for travel to Jamaica from the US, Canada, United Kingdom or any major European country. We recommend you speak to your doctor for more information.


DO I NEED TO BRING AN ELECTRICAL ADAPTER?

The electrical supply in Jamaica is 110 volts/50 cycles standard, and electrical appliances use plugs that are two-pronged and flat (such as those used in the United States and Canada). If your appliances do not use 110 volts or flat two-pronged plugs, we recommend bringing the requisite adaptors and converters with you. For your convenience, hair dryers are provided in each Jewel Grande guest suite.


WHAT CREDIT CARDS DOES JEWEL GRANDE ACCEPT?

We accept Visa, MasterCard, American Express and Discover. We also accept debit cards.


IS A CREDIT CARD REQUIRED AT CHECK IN?

Yes, a credit card deposit is required upon check-in for any incidental charges during your stay. If you prefer to not give a credit card, cash may be used; a deposit in the amount of USD $200 per suite is required upon check-in.


DO I NEED TO BRING MONEY AND EXCHANGE MY CURRENCY TO JAMAICAN DOLLARS (JA$) WHEN I GET TO JAMAICA?

Once you arrive at Jewel Grande, nearly everything is already included in the price you have paid. Please budget for items such as Spa treatments, optional tours, and attractions, gift shops including duty-free items, phone calls, P.A.D.I. certification or refresher courses, local vendor purchases and any gratuities you might wish to give for exceptional service. US dollars are widely accepted in Jamaica. Most items will be priced USD, but keep in mind local vendors may not have change so we suggest you bring smaller bills.


IS THERE A SECURE PLACE TO KEEP VALUABLES?

All guest rooms have an in-room electronic safe deposit box. We advise guests to place travel documents and any other valuables in this secure place.


WHAT IS THE HURRICANE POLICY AT JEWEL RESORTS?

Jewel Grande understands that severe weather events may cause our guests to consider changing their travel plans. Please visit www.jewelresorts.com/travel-information for more information on our hurricane policy.


WHAT IS THE SMOKING POLICY AT JEWEL RESORTS?

Jamaican law enforces a no smoking policy in public spaces. In accordance with these laws, smoking is not allowed in the suites including balconies, restaurants, bars or other public places. If guests wish to smoke, there are designated smoking areas throughout our resorts.


WHAT IS THE TIPPING POLICY AT THE RESORTS?

Your all-inclusive vacation includes a service fee which is distributed amongst our associates, however, if you feel that a member of our team has gone above and beyond by offering you outstanding and exceptional service, then you are at liberty to show your appreciation by tipping them personally.


WHAT SUITE CATEGORY DO I RESERVE TO ENJOY BUTLER SERVICE?

All suite categories enjoy butler service.


WHAT DOES MY RESORT BUTLER DO AND TIPPING TIPS?

Your Jewel Grande butler performs services that are included for our guests so that they spend more time enjoying their vacation and offers a special greeting upon arrival. Butler services at our resort may include: Carrying bags, unpacking luggage, orienting guests to the resort and grounds, making dinner reservations, stocking your suite with beverages desired, coordinating spa services and excursions, and even drawing a bath. As a guideline for tipping your butler, we suggest 5% of the room rate would be appropriate, but the amount you tip your butler is ultimately up to your discretion and satisfaction with their service.


CAN I DRINK THE WATER?

Tap water is safe to drink because it is filtered and chlorinated. "Xamayca" is the name that the first Jamaicans, the Tainos, gave to this country. It means "Land of Wood and Water", and for good reason; Jamaica has hundreds of spring and rivers, both above and underground. Over the years, Jamaica has developed extensive water treatment and supply systems island wide, so all drinking water in Jamaica is purified and filtered by modern methods. Our water is safe for you to drink, clean your teeth, bathe and wash clothing in. If you choose not to drink the water, there are many brands of bottled Jamaican spring or purified water that meet or exceed the highest international standards, available at most shops and restaurants for an additional fee.


IS THERE A NURSE ON PROPERTY?

There is a Registered Nurse on the premises with scheduled hours 9:00 a.m. to 5:00 p.m. Should you need medical attention outside of these hours; we have a doctor on call 24-hours a day. You will be responsible for any additional charge if the doctor is called or if a prescription is needed.


PET POLICY

Pets, including registered service animals, are not allowed at the resort.


WHAT IS THE MINIMUM AGE TO CHECK IN AT THE RESORT?

At Jewel Grande Montego Bay Resort & Spa a guest must be 18 years or older to check-in, but the resort welcomes guests of all-ages.


WHAT'S INCLUDED IN MY ALL-INCLUSIVE PACKAGE?

  • The all-inclusive package incorporates anything you could ever need for your stay
  • Luxury butler-service accommodations
  • Dining options from beach casual to elegant dining with room service available
  • Welcome Cocktail Drink
  • Premium branded liquor and wine
  • Snacks available up to 2:00 am
  • Airport Transfers out of Montego Bay’s Sangster International Airport to the resort via complimentary shuttle
  • Two outdoor pools and whirlpools
  • Beach and pool concierge
  • Non-motorized water sports
  • Land Sports and activities
  • Fitness Center featuring LifeFitness® equipment including treadmills, ellipticals, and free weights
  • Complimentary resort-wide Wi-Fi
  • Kids Club & Teen Lounge with fun age-specific activities
  • Nightly entertainment
  • Taxes and gratuities


You might want to allocate additional funds for:

  • Grande Spa treatments or salon services
  • Private beachfront cabanas
  • Private car transfer both ways to Montego Bay’s Sangster International Airport
  • Private fitness trainers
  • Professional nannies for babysitting and caretaking
  • Unlimited green fees golf package at world-renowned White Witch and Cinnamon Hill Golf Courses
  • Tours and Activities outside the resort
  • Gift Shop including duty-free purchases
  • In-Room Phone Charges
  • Motorized watersports, P.A.D.I. Scuba certification or refresher instruction
  • Local vendor purchases


DOES THE RESORT OFFER DAY PASSES?

Yes, you can purchase Day and Evening resort passes to Jewel Grande, based on availability, for:

Day Pass Hours: 11 a.m. to 6 p.m.

Adults USD $100 per person (15 years+)

Children:

0-5 years old FREE

6 to 14 years old USD $60 per child

Evening Pass Hours: 6 p.m. to 1 a.m.

Adults USD $120 per person (15 years+)

Children:

0 to 5 years old FREE

6 to 14 years old USD $80 per child

Contact concierge services at: jewelgrandeconcierge@jewelresorts.com


HOW FAR ARE THE RESORTS FROM KINGSTON AND MONTEGO BAY AIRPORTS?

Jewel Grande is approximately 10-15 minutes from Montego Bay’s Sangster International Airport (MBJ) and approximately 3 hours from Norman Manley (Kingston) International Airport (KIN).


ARE AIRPORT TRANSFERS INCLUDED FROM MONTEGO BAY’S SANGSTER INTERNATIONAL AIRPORT TO THE RESORT?

Yes, complimentary round-trip airport transfers via Jamaica Tours Ltd.(JTL) are included for all guests* from Montego Bay’s Sangster International Airport (MBJ). Upon arrival, guests should check in at Jamaica Tours Ltd. located in the airport’s Welcome Lounge at Desk 21 just outside of customs.

Guests arriving with a wheelchair can be transported via our complimentary shuttle if she/he can access/board the bus and allow the wheelchair to be stored and transported without liability.

For private OR wheelchair accessible transportation, please contact Jamaica Tours Limited directly at: (876) 953-3700 or Email:info@jamaicatoursltd.com. Approximate cost starting at US$300 USD round trip.


WHAT ARE THE TRANSFER TIMES FROM THE RESORTS TO THE MONTEGO BAY AIRPORT?

Times are scheduled based on flight departures and vary accordingly. Please check your Jamaica Tours Limited voucher received upon arrival for your scheduled pick-up time.


IS PARKING AVAILABLE AT THE RESORT?

Complimentary parking is offered to all guests.


WHAT IS THE DRESS CODE FOR THE DIFFERENT FOOD AND BEVERAGE OUTLETS?

Restaurant hours, days of operation and menus may vary, please check upon arrival for schedule.

  • ACKEE’S: Eating the traditional food of the country is one of the best parts of travel. Experience authentic Jamaican cuisine right here. Open for dinner.

    Dining Hours: 6:30 p.m. – 9:30 p.m.

    Dress Code: Resort evening casual – slacks, collared shirts, skirts, dresses, dress-shorts and casual footwear welcome. No tank tops or flip-flops.


  • ANNIE’S PIZZERIA: Build your own sizzling pizza at Annie’s Pizzeria. Our expert pie makers will take your creation and place it into a stove oven resulting in the perfect, crispy slice every time. Open for lunch.

    Dining Hours: 11:00 a.m. to 6:00 p.m.

    Dress Code: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear.


  • CRICKETS BEACH GRILL: A casual eatery located poolside; Crickets Grill offers a menu of made-to-order wraps, sandwiches, salads, and traditional Jamaican beach fare, as well as exotic cocktails, fine wine, and beer. Open for snacks and lunch.

    Dining Hours: 11 a.m. to 6 p.m.

    Dress Code: Bare feet and bathing suites are welcome


  • FIERY PELICAN OUTDOOR GRILL: Spice things up while enjoying the soft Caribbean air as you dine alfresco at The Fiery Pelican Outdoor Grill. A casual eatery offering a unique mix of Jamaican-inspired cuisine with Tex-Mex flair.Open for lunch.

    Dining Hours: 11:00 a.m. to 6:00 p.m.

    Dress Code: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear.


  • LE BOUCHON STEAKHOUSE: Specializing in offering steak done just right along with menu choices for everyone’s taste. Open for dinner; Reservations recommended.

    Dining Hours: 6:00 p.m. to 9:30 p.m.

    Dress Code: Resort evening casual – slacks, collared shirts, skirts, dresses, dress-shorts and casual footwear welcome. No tank tops or flip-flops.


  • MOONSTONE: Located at Annie’s Pizzeria, guests enjoy delicious Italian specialties by night. Open for dinner.

    Dining Hours: 6:30 p.m. to 9:30 p.m.

    Dress Code: Resort evening casual – slacks, collared shirts, skirts, dresses, dress-shorts and casual footwear welcome. No tank tops or flip-flops.


  • MORGAN’S BAR: Conveniently located in Sentry Tower and serving up popular beers, fine wine, handcrafted cocktails.

    Hours: 12:00 p.m. to 10:30 p.m.

    Dress Code: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear.


  • ORCHIDS: A casual, family-friendly buffet that features a menu of international-cuisine inspired menu. Open for breakfast, lunch and dinner

    Dining Hours: Breakfast 7:00 a.m to 10:30 a.m, Lunch 12:30 p.m.to 2:30 p.m., Dinner 6:00 p.m. to 9:30 p.m.

    Dress Code: Resort evening casual – slacks, collared shirts, skirts, dresses, dress-shorts and casual footwear welcome. No tank tops or flip-flops.


  • ORTANIQUE CAFÉ & JUICE BAR: Located in the Grande Spa offering a selection of smoothies, international teas, salads, wraps and light snacks.

    Hours: 8:00 a.m. to 4:00 p.m.

    Dress Code: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear.


  • PIERSIDE RESTAURANT: A unique fusion of Asian cuisine, it features a selection of delectable stir-fry options and teppanyaki-style dining. Situated pier side, guests are treated to stunning views of the Caribbean Sea. Open for dinner; Reservations required.

    Hours: 6:00 p.m. to 9:00 p.m.

    Dress Code: Resort evening casual – slacks, collared shirts, skirts, dresses, dress-shorts and casual footwear welcome. No tank tops or flip-flops.


  • SABAL CAFÉ: Indulge in fresh pastries, gourmet espresso beverages and more in our cafes.

    Hours: 6:30 a.m. to 9:00 p.m.

    Dress Code: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear.


  • SILVER CAFÉ: Indulge in fresh pastries, gourmet espresso beverages and more in our cafes.

    Hours: 6:30 a.m. to 10:30 p.m.

    Dress Code: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear.


  • SUGAR CANE COFFEE & ICE CREAM: Indulge your sweet tooth and enjoy a decadent selection of ice cream and other sweet treats. Or get your daily caffeine fix with a signature coffee beverage or blended drink.

    Hours: 6:30 a.m. to 10:30 p.m.

    Dress Code: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear.


  • THE LOBBY BAR: Centrally located, The Lobby Bar is at the center of social activity. Enjoy an expertly prepared tropical island concoction or a classic cocktail, fine wine, or beer, as well as a selection of small bites.

    Hours: 10 a.m. to 2 a.m.

    Dress Code: Resort evening casual – slacks, collared shirts, skirts, dresses, dress-shorts and casual footwear welcome. No tank tops or flip-flops.


  • WAVES: Indulge in a gourmet fine-dining experience starring a fusion of Jamaican and Mediterranean inspired cuisine. Offering a selection of delicious dining choices, Waves also features an extensive wine, beer, and cocktail list. Open for breakfast and dinner.

    Dining Hours: Breakfast 8 a.m. to 11:00 a.m., Dinner, a la carte 6 p.m. to 10 p.m. Reservations recommended.

    Dress Code: Breakfast: Resort casual: Dress shorts or jeans, t-shirts, sundress, swimwear must be covered, casual footwear. Dinner: Resort evening casual – slacks, collared shirts, skirts, dresses, dress-shorts and casual footwear welcome. No tank tops or flip-flops.


  • BARS:

    CRICKETS: Hours: 12:00 p.m. to 10:30 p.m.

    PAVILLION: BAR: Hours: 8:00 a.m. to 4:00 p.m.

    RUM RUNNER BAR: Hours: 10:30 a.m. to 6:00 p.m.

Restaurant hours, days of operation and menus may vary. ​


DO YOU OFFER PREMIUM BRAND DRINKS?

Yes, premium brand drinks are offered at resort’s bar and restaurant outlets and in select suite categories and may include: Courvoisier, Hennessey, Appleton White & Special, Johnny Walker Red & Black, Appleton VX , Jose Cuervo (Gold), Tanqueray Gin, Gordon’s Gin, Coruba Dark , Coconut Rum, Baileys, Absolute Vodka, Jack Daniels, Rum Cream , Sky Vodka. Brands may vary.


IS THERE ROOM SERVICE?

Yes, Jewel Grande offers complimentary room service between 7 a.m. and 10 p.m. The hours before or after incur a fee per adult and per child per suite.


WE ARE TRAVELING WITH A COUPLE OF FRIENDS, CAN WE REQUEST ADJOINING ROOMS? 

Jewel Grande is a resort for all-ages and offers 217 junior suites to one-two-three-bedroom ocean view or oceanfront suites including honeymoon and penthouse suites to three-bedroom villas ideal for family and friends vacationing together. There are 16 connecting suites in Sentry Tower. 


WHAT TYPE BEDS ARE OFFERED?

The majority of suites feature a luxurious King Size bed in the two and three bedroom suites. The second and third bedrooms offer a luxurious Queen or Double Size bed. Junior suites offer either King or double beds. All suites offer a pull-out sofa bed and may vary from a single to a double size.


ARE SINGLES WELCOME?

Singles are welcome at Jewel Grande.


IS THE RESORT HANDICAPPED ACCESSIBLE?

The entire property is wheelchair accessible, including disabled parking and elevator access. Jewel Grande offers five (5) Oceanfront King Junior Suites in the Sentry Tower with handicap accessible accommodations. Suites are equipped with wheelchair access to shower, shower chair, bedroom wheelchair access, doorbells and lights for telephone.


HOW CAN I ARRANGE TOURS AND ACTIVITIES OUTSIDE THE RESORT?

Jewel Resorts' Tours and Activities Desk, conveniently located in the Resort’s Club House, provide a variety of optional activities and tours. Visit them upon arrival or contact them before arrival at jtlgroups@jamaicatoursltd.com.


CAN I SUNBATHE TOPLESS ON THE BEACH?

Topless sunbathing is not recommended as public nudity is against the law in Jamaica.


NEED MORE INFORMATION?

Email jewelgrandeconcierge@jewelresorts.com